PC Tech Support

This is an automated email sent from the Dell Chat. The following information is a log of your session. Please save the log for your records.
Your session ID for this incident is 2435540.
Time Details
03/06/2006 04:45:15PM Session Started with Agent (Irfan_0195442)
03/06/2006 04:45:15PM David Godzwa: “the axim was jarred and the screen is now filled with lines is there a hardware piece that can be reset to fix it?”
03/06/2006 04:45:45PM Agent (Irfan_0195442): “Thank you for contacting Dell Hardware Warranty Chat support for Axim & DJ My name is Irfan Please allow me a moment to review your question. May I Know your Name & telephone number as on our records please ?”
03/06/2006 04:52:53PM Agent (Irfan_0195442): “David, Thank you for verifying details”
03/06/2006 04:54:12PM Agent (Irfan_0195442): “David, as i understand that your Axim screen is damaged, Am i right ?”
03/06/2006 04:54:45PM David Godzwa: “I would seem to be. RIght now, all I can get from the screen are vertical lines of different color”
03/06/2006 04:56:00PM Agent (Irfan_0195442): “Okay”
03/06/2006 04:56:10PM Agent (Irfan_0195442): “Is your Axim charged fully now ?”
03/06/2006 04:56:35PM Agent (Irfan_0195442): “Do you see any crack on the Screen ?”
03/06/2006 04:57:31PM David Godzwa: “NO crack is visible. The axim is about 60% charged”
03/06/2006 04:59:28PM Agent (Irfan_0195442): “Okay”
03/06/2006 04:59:39PM Agent (Irfan_0195442): “Please detach all the cables from the Axim now”
03/06/2006 05:00:59PM David Godzwa: “OK”
03/06/2006 05:01:54PM Agent (Irfan_0195442): “Have you stored any data on your Axim ?”
03/06/2006 05:02:29PM David Godzwa: “Yes but nothing that is not synced with my computer right now.”
03/06/2006 05:03:50PM Agent (Irfan_0195442): “Okay”
03/06/2006 05:04:17PM Agent (Irfan_0195442): “We can go ahead & perform Hard reset, which will erase all the information from the Axim”
03/06/2006 05:05:04PM David Godzwa: “OK. Hold power and push reset right?”
03/06/2006 05:06:33PM Agent (Irfan_0195442): “hard reset erases the entire information on the axim To do this ,please press the power button and the reset button together with the help of stylus then you see a message on the screen then just below the lcd screen you have 5 buttons, press the second”
03/06/2006 05:08:10PM David Godzwa: “It has been reset. I can hear the sound that it makes on the welcome screen, but only the lines still appear.”
03/06/2006 05:09:05PM Agent (Irfan_0195442): “Okay”
03/06/2006 05:12:40PM Agent (Irfan_0195442): “Unplug the Axim from AC power. Remove any compact flash cards from the compact flash slot. Remove any secure digital (SD) cards from the SD slot. Plug the AC adapter directly into the Axim. Remove the primary battery”
03/06/2006 05:14:33PM David Godzwa: “done”
03/06/2006 05:15:00PM Agent (Irfan_0195442): “Now power on the Axim & see what happens”
03/06/2006 05:16:35PM David Godzwa: “Same result. Lines continue to change in placement, but still no visible image”
03/06/2006 05:17:31PM Agent (Irfan_0195442): “David, did you drop your Axim ?”
03/06/2006 05:17:51PM David Godzwa: “Actually I fell with it in my pocket.”
03/06/2006 05:18:53PM Agent (Irfan_0195442): “Okay”
03/06/2006 05:19:18PM Agent (Irfan_0195442): “David, your Axim screen is damaged & normal warranty does not cover any damages”
03/06/2006 05:19:56PM David Godzwa: “This isn’t simply a problem with the connection is it?”
03/06/2006 05:20:31PM Agent (Irfan_0195442): “This is not the problem with connection”
03/06/2006 05:20:32PM David Godzwa: “Something I could possibly reseat?”
03/06/2006 05:21:01PM David Godzwa: “OK. Are there ways to fix the screen?”
03/06/2006 05:21:06PM Agent (Irfan_0195442): “Toggle the lock button to unlock position”
03/06/2006 05:21:32PM Agent (Irfan_0195442): “There is no fix for that, however you have option of buying refurbish unit”
03/06/2006 05:22:12PM David Godzwa: “OK”
03/06/2006 05:22:40PM Agent (Irfan_0195442): “Is there anything else, i can assist you apart from this today?”
03/06/2006 05:24:05PM Agent (Irfan_0195442): “Are you with me ?”
03/06/2006 05:25:13PM David Godzwa: “No not today.”
03/06/2006 05:26:00PM Agent (Irfan_0195442): “It was pleasure assisting you, i have included the case number for this interaction 126883775”
03/06/2006 05:26:17PM Agent (Irfan_0195442): “Thank you for contacting Hardware Warranty Support online Chat, have a great day! Bye”
03/06/2006 05:27:38PM Session Ended
If you require further assistance, please visit us at www.support.dell.com